Shipping policy

SHIPPING POLICY

RECKSTATE merchandise is produced and fulfilled through our production and fulfilment partners. Many of our products are made to order, helping us produce merchandise based on actual demand rather than holding unnecessary stock.

ORDER PROCESSING

Once your order has been placed and payment has been confirmed, it will be prepared for production and fulfilment.

Please note that production time and shipping time are separate. Your order must first be produced before it can be dispatched.

Processing times can vary depending on the product, order volume and fulfilment location.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed at checkout based on your order and delivery destination.

Please review the shipping information shown at checkout before completing your purchase.

DELIVERY ESTIMATES

Any delivery estimates shown during checkout are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

Delivery times can be affected by production requirements, destination, carrier delays, customs processing, public holidays and other circumstances outside our reasonable control.

INTERNATIONAL SHIPPING

RECKSTATE ships to supported international destinations.

Orders may be produced and dispatched from different fulfilment locations depending on the products ordered and the delivery destination.

International shipments may be subject to customs procedures, import taxes, duties or other charges depending on the destination and the fulfilment route.

Where duties or taxes are not collected as part of checkout, additional charges may be payable in accordance with the rules of the destination country.

ORDER TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for tracking information to become active after receiving your dispatch notification.

MULTIPLE SHIPMENTS

Products within the same order may occasionally be fulfilled separately. This means that items from a single order may arrive in more than one package or at different times.

Where applicable, separate tracking information may be provided.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible. Once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

LOST, DAMAGED OR DELAYED ORDERS

If your order arrives damaged, appears to have been lost in transit, or experiences a significant delivery issue, please contact us with your order information so that we can investigate the issue with the relevant fulfilment or delivery provider.

Please see our Return and Refund Policy for information regarding damaged, faulty or incorrect products.