Refund policy

RETURNS & REFUNDS

We want you to be happy with your RECKSTATE order.

If you change your mind about an eligible item, please contact us within 14 days of receiving your order to tell us that you wish to return it. You will then have 14 days from notifying us to return the item.

To start a return, please contact us using the contact details provided on our store. Please do not send a return directly to our production partner unless we have provided you with return instructions.

RETURN CONDITION

Returned items should be in their original condition and should not have been worn beyond what is reasonably necessary to inspect or try on the garment.

We may make an appropriate deduction from a refund where an item has been used or handled beyond what would reasonably be permitted when examining it in a shop and its value has been reduced as a result.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise agreed by RECKSTATE.

We recommend using a tracked postal service when returning an item. RECKSTATE cannot be responsible for a return shipment that does not reach the return address.

REFUNDS

Once your return has been received and inspected, we will process any refund due to your original payment method.

Where applicable under consumer law, refunds will also include the cost of the least expensive standard delivery option offered for the original order.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, faulty, misprinted, or you receive the wrong item, please contact us as soon as possible with your order details and photographs showing the issue where appropriate.

Where an item is faulty, damaged or not as described, we will handle the issue in accordance with your applicable consumer rights. Depending on the circumstances, this may include a replacement, repair or refund.

PERSONALISED OR CUSTOM-MADE PRODUCTS

Certain genuinely personalised or custom-made products may not qualify for change-of-mind cancellation rights where an applicable legal exemption applies. This does not affect your rights where an item is faulty, damaged or not as described.

Any such restriction will be made clear on the relevant product before purchase.

CANCELLATIONS

If you need to cancel an order before it has been dispatched, please contact us as soon as possible.

Because some RECKSTATE products are produced to order, production may begin shortly after an order is placed. We will handle cancellation requests in accordance with applicable consumer law.

EXCHANGES

The simplest way to obtain a different size or product is normally to return the eligible item in accordance with this policy and place a new order.

INTERNATIONAL ORDERS

Customers outside the United Kingdom may have additional mandatory consumer rights under the laws applicable to them. Nothing in this policy is intended to restrict rights that cannot legally be excluded.